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General Terms & Conditions

Effective Date: 1st April 2025
Version: 1.0
Company Name: BloomAI Technologies Ltd t/a BloomAI
Registered Office: 21 Highnam Business Centre, Gloucester GL2 8DN
Company Number: 16345256
Contact Email: hello@bloomai.co.uk
 
 
1. Introduction
 
These Terms & Conditions outline the basis on which BloomAI TechnologiesLtd ("we", "us", "our") provides consultancy and related services to clients ("you", "the client"). By engaging with our services, you agree to be bound by the terms below and any further terms outlined in a signed Statement of Work (SOW) or agreement.
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2. Services
 
We provide consultancy, training, advisory and AI deployment services, either directly or via approved Channel Partners.

 

For the purposes of these Terms, "Training Sessions" means individually bookable training or workshop sessions purchased or scheduled via a booking link or similar mechanism, and "Consultancy Services" means all other advisory, deployment or project-based engagements governed by a Statement of Work (SOW) or agreement.

 

Services will be defined and agreed upon in a separate SOW, booking confirmation, or agreement as applicable.

 

Any changes to the scope of services must be confirmed in writing.
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3. Fees & Payment​

  • Fees are detailed in the relevant SOW or agreement.

  • Invoices are payable within 14 days of issue unless otherwise agreed in writing.

  • Late payments may incur interest at 4% above the Bank of England base rate, calculated daily.

  • All fees are exclusive of VAT.
     

4. Cancellation
 

4.1 Consultancy & Project Services

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Cancellation Before Project Kick-Off (PKO)


The Client or Partner may cancel Consultancy Services prior to the Project Kick-Off date by providing written notice to BloomAI.

  • Where at least fourteen (14) days' written notice is given before the Project Kick-Off date, no fees shall be payable.

  • Where less than fourteen (14) days' written notice is given before the Project Kick-Off date, the Client or Partner shall be liable to pay a cancellation fee equal to twenty-five per cent (25%) of the total project fees as set out in the applicable Proposal.

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Cancellation After Project Kick-Off (PKO)


Once the Project Kick-Off has occurred, if the Client or Partner cancels Consultancy Services for any reason, the Client or Partner shall be liable to pay fees for work completed up to the effective date of cancellation, calculated as the greater of:

  • the fees attributable to the number of project days completed; or

  • fifty per cent (50%) of the total project fees set out in the applicable Proposal.

Any fees paid in advance shall be credited against the amount due. Any outstanding balance shall be payable within fourteen (14) days of the date of cancellation.

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4.2 Training Sessions

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This clause applies to individually bookable Training Sessions, as distinct from Consultancy Services under clause 4.1.

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  • Bookings may be cancelled free of charge where notice is given at least 24 hours prior to the scheduled session start time. Cancellations made with less than 24 hours' notice, where no rescheduling is arranged in accordance with the following provision, will be subject to the fee set out below.

  • Bookings may be rescheduled to an alternative date or time free of charge at any point up to and including the date of the originally scheduled session, regardless of how much notice is given.

  • Where a booking is not attended and is not rescheduled or cancelled in accordance with the above (a "No-Show"), the customer will be entitled to reschedule that booking free of charge on one occasion only per user or booking (the "Grace Period"). Any subsequent No-Show, or any rescheduling requested after a booking has already lapsed as a No-Show following exhaustion of the Grace Period, will be subject to the fee set out below.

  • Where a fee applies under this clause, fifty per cent (50%) of the applicable session fee will be charged.

  • BloomAI reserves the right to apply discretion to this policy at its sole discretion, including in cases of extenuating circumstances.


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5. Intellectual Property
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  • We retain ownership of all intellectual property (IP) developed independently of, or prior to, any engagement.

  • Clients receive a non-exclusive, non-transferable licence to use deliverables internally upon full payment.

  • You retain ownership of any materials you supply during the project.

  • Channel Partners may not use BloomAI IP or deliverables without express written consent.

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6. Confidentiality
 
Both parties agree to treat all proprietary, commercial, or sensitive information shared during the engagement as confidential.
This obligation remains in effect for five (5) years after the agreement ends.
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7. Liability
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  • Our total liability is limited to the total fees paid by you in the 12 months prior to any claim.

  • We are not liable for indirect or consequential losses, including (but not limited to) loss of profit or business.​


8. Termination
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  • Either party may terminate the agreement with 30 days' written notice.

  • We may terminate immediately if payment obligations are not met.

  • Any services delivered up to the termination date must be paid in full.

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9. Governing Law
 
These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts in England and Wales.
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10. Notices
 
All legal notices must be submitted in writing and sent to the contact address or email provided in the relevant SOW or contract.
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11. Entire Agreement
 
These terms, together with any signed agreement or Statement of Work, represent the full agreement between BloomAI Ltd and the client.

No changes or waivers are valid unless made in writing and signed by both parties.
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If you have any questions about these terms, please contact us at hello@bloomai.co.uk. We’re always happy to discuss how we work and how we can best support your business.

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